Help Center
General Questions
- Is Otherworld licensed and regulated?Yes, Otherworld is fully licensed and regulated under a Curacao eGaming license, ensuring compliance with international gaming standards.
- Who can play on Otherworld? Are there any restrictions by age or location?
Players must be at least 18 years old (or the legal gambling age in their jurisdiction) and reside in a country where online gambling is permitted. Geographic restrictions apply depending on local regulations. If you are in one of the following countries, you are not able to play on Otherworld:
Afghanistan, Albania, Algeria, Australia, Austria, Bahrain, Belarus, Belgium, Belize, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Burundi, Cambodia, Canada (Ontario), Central African Republic, Chad, China, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Democratic People's Republic of Korea, Democratic Republic of the Congo, Denmark, Dutch Kingdom (Netherlands, Curaçao, Aruba, Bonaire, Sint Maarten, Sint Eustatius and Saba), Egypt, Estonia, Ethiopia, France, Germany, Georgia, Greece, Guinea, Guinea-Bissau, Hungary, Indonesia, Iran, Iraq, Ireland, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macedonia, Maldives, Mali, Malta, Myanmar, Nicaragua, Nigeria, Oman, Panama, Poland, Portugal, Qatar, Republic of the Congo, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Somalia, South Sudan, Spain, State of Palestine, Sudan, Syrian Arab Republic, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Venezuela, Vietnam, Yemen, Zimbabwe.
Account And Registration
- How do I create an account?
To create an account, you can sign up using any of the following methods:
- Email: Enter your email address and confirm your account with the six digit code sent to your email.
- SMS: Use your phone number to receive a verification code for quick registration.
- Google: Sign up or log in instantly with your Google account.
- Discord: Connect your Discord account to get started.
- Wallet: If you prefer, connect your crypto wallet to create an account seamlessly.
Choose the method that works best for you and follow the prompts to complete the process!
- What documents do I need to verify my account?
Documentation is not required to verify your account at registration, however, documentation may be required at KYC level 2.
In order to verify your account for KYC level 2 you may need to provide:
- Government Issued ID/Passport
- Bank Statement
- When is KYC required?
In order to make a deposit you must complete KYC level 1 which will include:
- Name
- Date of Birth
- Email Address
- Address
In order to make a withdrawal above €2,000, you must pass KYC level 2 which will include:
- Passport or Government issued ID/License
We reserve the right to require additional KYC verification at any time if we suspect fraudulent, illegal, or otherwise suspicious activity on the account.
- What is Veriff?
Veriff is a third-party verification service that we use for KYC to ensure the security and authenticity of our users.
https://www.veriff.com/security-and-compliance
It’s a tool that helps us confirm the identity of individuals during the verification process. Users can submit live pictures of acceptable documents, such as ID cards and driver’s licenses, through Veriff’s platform.
This service enhances the reliability of our verification procedures and contributes to a secure and trustworthy environment for everyone using our platform.
For those interested in delving deeper into the specifics, you can find comprehensive details on the security measures at their official site:
Your privacy and security are our top priorities. - How can I certify my account for KYC?
Take a live picture of your chosen document, place it on a flat surface, snap a photo, and then proceed to the next step - a selfie. Both the document and selfie need to be taken live.
Our system doesn’t support images from screens, paper documents, or temporary ones. We’re all about the real deal, so only original, hard copies of
your documents, please and thank you. And, of course, don’t forget to share your beautiful selfie!
If you happen to encounter any issues, our Customer Experience Agents are here to assist you. - What should I do if I forget my password?
No problem! Otherworld doesn’t use traditional passwords. Instead, we offer multiple secure, passwordless login methods to make accessing your account fast, easy, and safe. Here’s how you can log back in:
- Email: Enter your email and use the 6-digit code we send you.
- SMS: Enter your phone number and verify with the code we send.
- Google: Log in instantly with your Google account.
- Discord: Connect your Discord to sign in.
Crypto Wallet: Link your wallet to access your account.
- Can I close my account for a certain period of time?
Yes. Otherworld values our customers and promotes and values Responsible Gaming. Simply navigate to your profile and click on “Responsible Gaming.” You will then be able to Self Exclude for as little as 1 day or up to 6 months. If you have any questions, Please contact us at support@otherworld.xyz.
- Can I close my account in Otherworld permanently?
Absolutely! Please contact our Customer Success Agents and we will take care of that immediately for you. To reach our customer support team please contact support@otherworld.zyx or through the live chat in our website.
- What payment methods and currencies are supported in Otherworld?
For now, Otherworld accepts cryptocurrencies. The following cryptocurrencies are accepted for deposits and withdrawals.
- ETH
- BTC
- EVERY
- LTC
- USDT
- USDC
- TRX
- MATIC
- XRP
- SOL
- DOGE
- BNB
- SHIB
- BONK
- WIF
- Can I have multiple accounts?No, having multiple accounts is strictly prohibited and if found will result in a permanent ban.
- Can I use a credit card to make a deposit in Otherworld?
Yes. If you prefer to use a credit or debit card to play in the casino, you can do so seamlessly through MoonPay, which is integrated directly within the casino platform.
Here’s how it works:- Navigate to your wallet: Go to the Buy Crypto tab in your wallet.
- Select the amount of cryptocurrency you would like to buy and click Buy with Moonpay.
- Fill out your credit card information.
- Once the transaction is complete, the cryptocurrency will be deposited into your Otherworld account.
- What is $EVERY?$EVERY is the native token of the Everyworld ecosystem, and it can be used throughout Otherworld to wager. Players who deposit and wager in $EVERY may receive benefits such as boosted rakebacks, special promotions, and more!
- How do I deposit funds into my account?Simply click on the wallet icon on the top right hand side of the app.You will then be able to choose the crypto currency you want to deposit in.
- How do I withdraw my winnings?Simply click on the wallet icon on the top right hand side of the app and then click “withdraw” on the top navigation bar. If you are withdrawing more than €2,000, you will be asked to prepare your identity documentation in order to pass KYC level 2.
- Are there withdrawal minimums?
Yes. There are withdrawal minimums. Withdrawal minimums and fees can be found below:
Currency Min Fees ETH 0.008 ETH 0.0014 ETH BTC 0.0005 BTC 0.00009 BTC EVERY (ERC20) 1000.0 EVERY 200.0 EVERY EVERY (BASE) 0 EVERY 0 EVERY LTC 0.01 LTC 0.0005 LTC USDT (ERC20) 10.0 USDT 3.0 USDT USDT (BEP20) 10.0 USDT 2.5 USDT USDT (TRC20) 10.0 USDT 1.0 USDT USDC (ERC20) 10.0 USDC 3.0 USDC USDC (BEP20) 10.0 USDC 2.5 USDC USDC (SOL) 10.0 USDC 3.0 USDC TRX 30.0 TRX 1.0 TRX MATIC 5.0 MATIC 1.0 MATIC XRP 20.0 XRP 0.01 XRP SOL 0.01 SOL 0.01 SOL DOGE 30.0 DOGE 1.5 DOGE BNB 0.015 BNB 0.0002 BNB SHIB 600000.0 SHIB 125000.0 SHIB BONK 0.0 BONK 0.0 BONK WIF 0.0 WIF 0.0 WIF - Are there withdrawal limits?
Yes, the following withdrawal limits are in place:
- If you withdraw €2,000 or more, you must complete KYC verification level 2 to continue withdrawals and gameplay.
- If you withdraw more than €5,000, you must complete verification level 3 and contact support to get verified to continue withdrawals and gameplay.
- What currency is Otherworld denominated in?Otherworld is denominated in Euro (€).
- Are there fees for deposits or withdrawals?
Otherworld does not charge our customers any fees to deposit. There is a small network fee charged for withdrawals that can be found on the withdrawal matrix below:
Currency Min Fees ETH 0.008 ETH 0.0014 ETH BTC 0.0005 BTC 0.00009 BTC EVERY (ERC20) 1000.0 EVERY 200.0 EVERY EVERY (BASE) 0 EVERY 0 EVERY LTC 0.01 LTC 0.0005 LTC USDT (ERC20) 10.0 USDT 3.0 USDT USDT (BEP20) 10.0 USDT 2.5 USDT USDT (TRC20) 10.0 USDT 1.0 USDT USDC (ERC20) 10.0 USDC 3.0 USDC USDC (BEP20) 10.0 USDC 2.5 USDC USDC (SOL) 10.0 USDC 3.0 USDC TRX 30.0 TRX 1.0 TRX MATIC 5.0 MATIC 1.0 MATIC XRP 20.0 XRP 0.01 XRP SOL 0.01 SOL 0.01 SOL DOGE 30.0 DOGE 1.5 DOGE BNB 0.015 BNB 0.0002 BNB SHIB 600000.0 SHIB 125000.0 SHIB BONK 0.0 BONK 0.0 BONK WIF 0.0 WIF 0.0 WIF - Is my financial information secure on your platform?Otherworld takes the security of our customers very seriously and takes technical security measures in order to keep any information we retain confidential.
Payments And Currency
- Can I withdraw to a different payment method or crypto currency than I deposited with?Withdrawals are paid back in the same currency used to deposit and wager. The funds available in your wallet at Otherworld Casino must be withdrawn to a wallet of the same currency.
- How long does it take for my deposit to be credited to my account?
Deposits are typically credited to your account immediately. If you experience any delays, please contact our support team at support@otherworld.xyz, and we’ll assist you promptly.
- What’s the minimum amount of money I can deposit?There is no minimum deposit requirement.
- I am from a restricted country and I made a deposit. I would like to withdraw my funds. What happens in this case?
If you are from a restricted country and have deposited funds into Otherworld, you will not be able to access or recover these funds. We strongly advise checking the list of restricted countries in our Terms of Service before depositing. For more information, please contact our support team at support@otherworld.xyz.
Bonuses And Promotions
- What bonuses do you offer for new players?
Otherworld promotions and bonuses can be viewed on the side navigation panel of the app. You can navigate directly to promotions here.
- How do I claim a bonus or promotion?
Simply “Claim” the bonus you wish to use and you will be able to use it as long as you do not have an active bonus at the time. If you have an active bonus, the bonus you claim will be added to your queue. You can claim for eligible bonuses in the promo page while logged in your account at https://www.otherworld.xyz/rewards
- Are there any wagering requirements for bonuses?Yes, all bonuses are subject to wagering requirements outlined in each promotions’ terms and conditions.
- Can I combine multiple bonuses?Players are only permitted to use one bonus at a time. You can add additional bonuses to your queue. These bonuses will become available when the requirements are met on your active bonus.
- How do I stay updated on new promotions?
Simply ensure you allow email notifications under the Account Security Section under your profile. You can also stay updated by joining the community Telegram https://t.me/otherworldxyz and following Otherworld on X Otherworld Casino (@otherworldxyz) on X.
- What is a no-deposit bonus? Are they available at Otherworld.xyz?
A no deposit bonus is a free comp provided by the casino for players to try their games. If you have been offered a no deposit bonus, please contact support@otherworld.xyz for details.
Games And Features
- What types of games are available (slots, table games, live dealer)?
Otherworld offers thousands of online casino games from your favorite providers like Pragmatic Play, Evolution Gaming, No Limit City, Hacksaw Gaming, and more.
Otherworld offers multiple genres including slots, table games and live dealer games. - What is a Random Number Generator?
In online casinos, a Random Number Generator (RNG) is a crucial component that ensures the fairness and unpredictability of game outcomes. Here’s a breakdown:
What it is:
An RNG is essentially a software algorithm that produces a sequence of numbers that appear random.
In online casinos, these numbers determine the outcomes of various games, such as slot machine spins, card deals in blackjack, and roulette wheel results.
How it works:
Most online casinos utilize Pseudo-Random Number Generators (PRNGs). These are algorithms that use mathematical formulas to generate number sequences that mimic true randomness.
While not truly “random” in the purest sense, well-designed PRNGs produce results that are statistically unpredictable.
The RNG constantly generates numbers, and when a player initiates a game action (like spinning a slot), the RNG provides a number that corresponds to a specific game outcome.
Importance in online casinos:
Fairness: RNGs ensure that game outcomes are not predetermined or manipulated by the casino.
Unpredictability: They create an element of chance, which is essential for gambling games.
Regulation: Reputable online casinos have their RNGs regularly audited by independent testing agencies to verify their fairness and accuracy.
In essence, RNGs are the digital equivalent of physical randomness (like shuffling cards or rolling dice) in traditional casinos. They are fundamental to maintaining trust and integrity in online gambling. - What is the RTP (Return to Player) of a casino game?
In the realm of casino games, RTP stands for “Return to Player.” Here’s a breakdown of what it means:
RTP is a percentage that indicates the theoretical amount of money a casino game will pay back to players over an extended period. Essentially, it represents the portion of wagered money that players can expect to receive back.
RTP is calculated through complex mathematical algorithms programmed into the game. It’s a long-term average, meaning that individual player experiences can vary significantly. The difference between 100% and the RTP percentage is the “house edge,” which represents the casino’s profit. - What happens if a game does not load or a flag appears that the game is not available?
Otherworld.xyz offers thousands of games from the best providers in the industry. If a game doesn’t load or a flag appears announcing you can’t play this game please be aware that some games may not be available in your jurisdiction. For any inquiries, please reach out to support@otherworld.xyz.
- Can I request games that I am used to seeing on other sites?
Otherworld is constantly adding more and more games for our community of players. If we are missing a game in Otherworld, Let our Customer Experience Agent know by emailing support@otherworld.xyz.
- Can I save my favorite games for quick access?Yes! You can add games to your Favorites list for easy access. You can access your Favorites from the left side navigation or within search.
- Are there limits on how much I can wager at once?
Each game has different rules as well as limits. Feel free to review each game’s rules prior to placing a wager. All games have an info section for rules, payment tables and further details about the game. If you have any questions you can contact our Customer Experience Agents by emailing support@otherworld.xyz.
- What is the max win on Otherworld?
The maximum win on Otherworld varies depending on the game provider and the specific game you’re playing. For exact details, please refer to the game rules.
- Can I play games for free without wagering real money?
Yes, you can play for fun by selecting “fun” instead of “real play” when you play. Please note that some games may not be available to play for fun, especially live dealer games.
- Do you offer any exclusive or branded games?Yes! Checkout our custom games in the Otherworld Originals icon on the left navigation bar. Let us know what you think!
- What are live dealer casino games?
Live dealer casino games bridge the gap between traditional online casino games and the experience of playing in a brick-and-mortar casino.
These games feature real human dealers who conduct the games in real-time. The action is streamed live via high-definition video to players devices.
Live dealer games recreate the atmosphere of a physical casino, with real tables, cards, and equipment. Players can often interact with the dealer and other players through chat functions. Live dealer games offer the convenience of online gambling with the social interaction and realism of a traditional casino. - What happens if my internet connection drops mid-game?
If you lose connection, you would simply log back into your Otherworld app and back into the game you were playing so your game can finish!
If you have any issues, feel free to contact us at support@otherworld.xyz. - Can I view my gaming and transaction history and verify my bets?Absolutely! Just navigate to the transaction section under your profile.
Technical And Customer Support
- What should I do if I encounter technical issues while playing?
If you have any technical issues please feel free to contact our Customer Support Team at support@otherworld.xyz.
- Is Otherworld mobile-friendly or available as an app?Otherworld is a web app that is mobile friendly.
- How can I contact the customer support team?
You can contact support at any time by emailing support@otherworld.xyz or reaching out to us in our chat bot.
- What are customer support hours for Otherworld?
You can contact customer support 24/7 hours a day by emailing support@otherworld.xyz.
- How long might it take for my inquiry to be answered?Otherworld Customer Experience Agents are reviewing inquiries 24 hours a day. We will work diligently to answer all requests as promptly as possible.
Security And Privacy
- What measures do you take to prevent fraud or scams?We actively monitor our platform to prevent fraud and ensure fair play for all users, with robust verification processes and ongoing security measures to protect against scams.
- Can I set limits on my spending or gaming activity?
Yes. You can set limits at any time by going to your “Account” and clicking on “Responsible Gaming.”
- What is Otherworld’s policy on responsible gambling?
At Otherworld, we are dedicated to promoting responsible gameplay and ensuring a safe and enjoyable environment for all our customers. Our Responsible Gaming Policy includes tools for setting limits, taking breaks, or self-excluding, as well as resources for recognizing and addressing gambling-related issues. We actively prevent underage gambling and provide access to external support organizations for those seeking additional assistance. For full details, visit our Responsible Gaming section or contact our support team at support@otherworld.xyz.
- What is your privacy policy?
You can learn about our privacy policy by visiting the following link: https://www.otherworld.xyz/info?type=privacy-policy
- What happens if someone accesses my account and plays with my balance?
We understand your concern about unauthorized access to your account and the potential loss of funds. We take security very seriously, and while we implement robust measures to protect our platform, it’s crucial to acknowledge that account security is a shared responsibility.
Player Responsibilities:
Secure Devices: Players should ensure their devices (computers, phones, tablets) are protected with up-to-date antivirus and anti-malware software.
Confidential Information: Players must never share their login credentials, including passwords, with anyone.
Recognizing Phishing: Players must be vigilant against phishing attempts, which are fraudulent emails or messages designed to steal login information.
Monitoring Account Activity: Regularly checking your account activity for any suspicious transactions is essential.
What Happens in Case of Unauthorized Access:
If unauthorized access occurs due to compromised player credentials, and there is no fault of the casino, the player is responsible for the losses.
However, if unauthorized access is due to a security breach on our platform, we will investigate the matter thoroughly and take appropriate action.
We strongly encourage you to contact our customer support team immediately if you suspect any unauthorized activity on your account. We will assist you in securing your account and investigating the situation.
It is very important to change your password immediately, if you suspect any unauthorized activity.
We will require verification of your identity, to ensure that we are speaking to the correct account holder.
